Last updated: July 2026 — James Wilson, Thelionsdenhotel

Responsible Gaming

At The Lion's Den Hotel, we are committed to promoting responsible gaming practices. Our mission is to ensure that all guests enjoy their gaming experience in a safe, fair, and controlled environment. We believe that entertainment should never come at the cost of financial stability or personal wellbeing.

What is Responsible Gaming?

Responsible gaming refers to a set of standards and practices designed to protect players from the potential harms of gambling. It encompasses education, self-regulation, and access to support services. Responsible gaming means:

• Understanding the odds and risks associated with gambling activities
• Setting personal limits on time and money spent gaming
• Viewing gaming as entertainment, not as a way to make money
• Never gambling with money you cannot afford to lose
• Keeping gaming separate from essential expenses such as rent, food, and utilities
• Seeking help if gaming becomes problematic

Warning Signs of Problem Gambling

It is important to recognize the early signs of problem gambling. If you or someone you know displays any of the following behaviours, it may be time to seek help:

• Spending more time or money on gaming than intended
• Thinking about gaming constantly, even when not actively playing
• Experiencing failed attempts to reduce gaming activity
• Becoming anxious or irritable when unable to game
• Using gaming to escape from problems or negative emotions
• Lying to family, friends, or professionals about gaming habits
• Risking relationships, employment, or educational opportunities due to gaming
• Borrowing money to fund gaming activities
• Experiencing financial difficulties as a result of gaming

Self-Exclusion and Deposit Limits

The Lion's Den Hotel provides players with powerful tools to manage their gaming responsibly. Our self-exclusion programme allows you to voluntarily exclude yourself from our facilities and online platforms for a period of your choosing. During this time, you will not be able to access your account or enter our premises.

Additionally, we offer deposit limits that enable you to set a maximum amount of money you can deposit within a specified timeframe, such as daily, weekly, or monthly limits. These tools help you maintain control over your spending and prevent excessive gaming.

To activate self-exclusion or set deposit limits, please contact our customer support team or visit our website at thelionsdenhotel.com.

Age Restrictions and 18+ Policy

The Lion's Den Hotel strictly enforces an 18+ only policy. Gaming is only available to individuals aged 18 years and older. We implement rigorous age verification procedures at all entry points and during account registration. Any attempt to circumvent age restrictions will result in immediate account closure and potential legal action.

Parents and guardians are encouraged to discuss the risks of gambling with young people and to monitor their gaming activities.

Support and Helplines

If you need assistance with problem gambling, several organisations provide free, confidential support:

• GamCare: Telephone: 0808 8020 133 | Website: www.gamcare.org.uk
• BeGambleAware: Telephone: 0808 8020 133 | Website: www.begambleaware.org
• Gamblers Anonymous: Telephone: 020 7384 3040 | Website: www.gamblersanonymous.org.uk

These organisations offer counselling, group support, and practical advice to help you regain control of your gaming habits.

Our Commitment

The Lion's Den Hotel is dedicated to creating a safe gaming environment for all guests. We comply with all relevant regulations and work continuously to improve our responsible gaming measures. For more information about our policies, please visit thelionsdenhotel.com or speak with a member of our staff.

Remember: Gaming should always be fun. If it stops being enjoyable, please seek help.